You work hard to perfect the skill, develop the product and find the customer. But what about the processes that ensure you deliver what you’ve promised? It is tempting to skip the “operations part” because it seems time-consuming, over-complicated or simply not as much fun! But then something goes wrong, and you realize you need the processes you’ve been putting off building. Good news! Creating an effective operational foundation isn’t as difficult as it seems.
Participants will learn how to identify operational roadblocks and start building the simple processes, policies and templates can help better support teams and serve customers. With a few exercises, we’ll be thinking about how to connect these processes with the people responsible for implementing them, and how simple metrics can ensure continuous improvement.